STEELPORT IMAGING
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Questions are to be expected and are welcome for the services we offer and provide.  Below are some helpful details regarding our services.

Q: Which Area's do you currently service?
     A: We currently service NJ (North, Central, and Southern Shore Area's), PA (Greater Philadelphia Area), DE          (Rehobeth, Bethany, Dewey, Fenwick), and we are willing to negotiate for additional locations if                             necessary, with special considerations for destination Weddings!


Q: What is our responsibility for payment to secure a calendar date for your service?
     A: Film & Video: We require a 50% retainer of the total of your chosen package via our Invoicing Platform             with a Credit or Debit Card. 

     A: Layout & Design Services: We require a 50% retainer of the total of your chosen package and the                     remaining payment in full by the date of delivery.

Q: How do we book your services for a destination wedding?
     A: We discuss the destination & location and quote the services & travel expenses accordingly.                             typically, our services package will reflect the cost of travel expenses & accommodations, services offered,       and event quote.


Q: What if we cancel our event or reschedule to another date?
     A: Please keep in mind that when the deposit is accepted, the deposit becomes non-refundable as we               secure the date of your event into our calendar and refuse any additional business opportunities on your           event date. Of course, we will do our best to accommodate a change of date, but please keep us informed       of additional calendar changes regarding your event.

Q: Can the agreed upon price be renegotiated after the deposit is submitted?
     A: Yes, we can renegotiate the details and terms of your purchased services; however, the retainer                       received will be applied to the final price of your services rendered.


Q: Do you currently offer packages for your services?
     A: SteelPort Imaging, LLC. is a dual service Wedding Provider for Film & Video and Layout & Design.
    Please check our "Investment" page for further pricing information and Details!


Q: Do you match Competitor Prices?
     A: We don't see our industry Brothers & Sisters as competitors. However, if you see something that entices         you from a vendor and would prefer to continue with our services, let us know what you are looking for and       we will do our best to accommodate you!

Q: Can we choose the type of music used or review the final edit?
     A:  we certainly accept all input and requests before the event is filmed.  If there is a detail or song that you       would like in your wedding film, by all means - let's discuss our options. Please keep in mind that to some         copyright laws & regulations, our subscription service may not have access to certain media titles or artists.       We also provide a "client review" option as an "add on" service, this service is not included in any of our               packages due to the additional time & extra revisions requested by our clients.
Have More Questions?

Hours

M-F: 7am - 9pm

Telephone

856-275-1293

Email

info@steelportimaging.com
  • Home
  • Film & Video
  • Design & Layout
  • INVESTMENT
  • Contact Us
  • FAQ