Questions are to be expected and are welcome for the services we offer and provide. Below are some helpful details regarding our services.
Q: Which Area's do you currently service? A: We currently service NJ (North, Central, and Southern Shore Area's), PA (Greater Philadelphia Area), DE (Rehobeth, Bethany, Dewey, Fenwick), and we are willing to negotiate for additional locations if necessary, with special considerations for destination Weddings!
Q: What is our responsibility for payment to secure a calendar date for your service? A: Film & Video: We require a 50% retainer of the total of your chosen package via our Invoicing Platform with a Credit or Debit Card. A: Layout & Design Services: We require a 50% retainer of the total of your chosen package and the remaining payment in full by the date of delivery.
Q: How do we book your services for a destination wedding? A: We discuss the destination & location and quote the services & travel expenses accordingly. typically, our services package will reflect the cost of travel expenses & accommodations, services offered, and event quote.
Q: What if we cancel our event or reschedule to another date? A: Please keep in mind that when the deposit is accepted, the deposit becomes non-refundable as we secure the date of your event into our calendar and refuse any additional business opportunities on your event date. Of course, we will do our best to accommodate a change of date, but please keep us informed of additional calendar changes regarding your event.
Q: Can the agreed upon price be renegotiated after the deposit is submitted? A: Yes, we can renegotiate the details and terms of your purchased services; however, the retainer received will be applied to the final price of your services rendered.
Q: Do you currently offer packages for your services? A: SteelPort Imaging, LLC. is a dual service Wedding Provider for Film & Video and Layout & Design. Please check our "Investment" page for further pricing information and Details!
Q: Do you match Competitor Prices? A: We don't see our industry Brothers & Sisters as competitors. However, if you see something that entices you from a vendor and would prefer to continue with our services, let us know what you are looking for and we will do our best to accommodate you!
Q: Can we choose the type of music used or review the final edit? A: we certainly accept all input and requests before the event is filmed. If there is a detail or song that you would like in your wedding film, by all means - let's discuss our options. Please keep in mind that to some copyright laws & regulations, our subscription service may not have access to certain media titles or artists. We also provide a "client review" option as an "add on" service, this service is not included in any of our packages due to the additional time & extra revisions requested by our clients.